Welcome to DarshKan.com (“we,” “us,” “our”). DarshKan.com is an e-commerce platform specializing in handloom sarees and other fine products, operated by Angayes World LLP. “DarshKan®” is a registered trademark of Angayes World LLP.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.darshkan.com. We are committed to protecting your personal information and your right to privacy. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information in a few different ways to provide and improve our services to you.
A. Information You Provide Directly to Us: We collect information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This information includes:
- Identity & Contact Data: Full name, email address, and phone number.
- Address Data: Billing address and shipping address.
- Financial Data: When you make a purchase, your payment information is collected and processed directly by our third-party payment gateway, Razorpay. We do not collect or store your full credit/debit card numbers or other sensitive payment credentials on our servers.
- Communication Data: Any information you provide when you communicate with our customer service team.
B. Information We Collect Automatically: When you access our website, we may automatically collect certain information about your device and Browse activity, including:
- Technical Data: Your IP address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, such as the pages you visit, the products you view, and the time you spend on the site.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Fulfill Your Orders: To process your transactions, manage payments through our payment gateway, and arrange for the shipping and delivery of your purchased products.
- To Communicate with You: To send you order confirmations, shipping updates, payment status notifications, and to respond to your inquiries, comments, and customer service requests.
- For Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers about our products, but only with your explicit consent. You can opt-out of these communications at any time.
- To Improve Our Services: To analyze website traffic and user behaviour to enhance our website design, product offerings, and overall customer experience.
- For Legal and Security Purposes: To comply with our legal obligations, prevent fraud, enforce our terms of service, and protect the rights, property, and safety of our company and our customers.
Information Sharing and Disclosure
We value your privacy and do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processor (Razorpay): To process payments made on DarshKan.com, we use Razorpay as our third-party payment gateway. When you make a purchase, your payment data (such as credit card number, billing address, and transaction amount) is provided directly to Razorpay. Your interaction with Razorpay is governed by their own privacy policy and terms of service. We encourage you to review the Razorpay Privacy Policy to understand how they handle your data.
- Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as order fulfillment, shipping, web hosting, data analysis, and marketing assistance. These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect your data.
- Shipping Partners: We provide your name, shipping address, and contact number to our courier and logistics partners to facilitate the delivery of your orders.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use technologies like Secure Sockets Layer (SSL) to encrypt data during transmission. Furthermore, all payment transactions are processed through Razorpay, a secure and PCI DSS compliant payment gateway, which ensures your financial data is handled according to the highest industry standards.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You have the right to:
- Access: Request a copy of the personal information we have collected about you.
- Correct: Request that we correct any inaccurate or incomplete information.
- Delete: Request the deletion of your personal information, subject to certain legal and contractual exceptions.
- Opt-Out of Marketing: You can unsubscribe from our marketing and promotional communications at any time by clicking the “unsubscribe” link in the emails we send or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services, such as keeping items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please do not hesitate to contact us at:
Angayes World LLP (Parent Company of DarshKan.com)
- Email: info@angayesworld.com
- Address: AngAyes World LLP, A-1301, Angel Mercury Apt, Ahinsa Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh, 201014, India
- Instagram: @darshkan_sarees
